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Classic Interiors

Terms and Conditions

Section One: Home Staging Projects

Site Visit

  1. Classic Interiors offers a no obligation site visit.
  2. Classic Interiors will, on request of the Customer, offer complimentary interior decorating advice during the site visit. More detailed interior decorating advice, including written reports, is not a complimentary service and the Customer may be charged a fee. Classic Interiors will inform the Customer if there is likely to be any fees associated with interior decorating advice.
  3. Interior design and retail sales services can be provided and are normally run as a project under Section Two of these Terms and Conditions.

Terms of Engagement Letter

  1. For significant projects the Customer will be asked to sign a Terms of Engagement Agreement before Classic Interiors will commence work.

Quotation Process

  1. Classic Interiors undertakes to provide a written quotation for all home staging jobs on request of the Customer.
  2. The Customer on receipt of the quotation undertakes to advise Classic Interiors by email, text or in writing whether the quotation is accepted or not.
  3. A house will not be staged until the quotation is formally accepted in writing.

Contract Commencement, Duration and Extensions

  1. Unless agreed otherwise the standard home staging contract duration is five weeks from the date of installation, plus two days prior to installation.
  2. Classic Interiors will advise (on the invoice) the date at which the contract will terminate.
  3. The Customer undertakes to advise Classic Interiors of the desired removal date. If the removal date is beyond the initial five-week contract period then the Customer accepts liability for additional fees associated with the extension period.
  4. Classic Interiors will not refund the initial five-week fee once the house is staged.
  5. Classic Interiors will attempt to make contact near the end of the contract period to discuss extension or removal, however this does not absolve the Customer from his/her responsibility to monitor the contract period and accept liability should the equipment remain in place beyond the contract period.
  6. Extension must be pre-arranged with Classic Interiors, and are approved on a week by week basis.

Pre-Staging Commitment

  1. The pre-staging commitment includes the period 48 hours before the pre-arranged staging time. During this period, Classic Interiors will be pre-packing the equipment and financially committing to the trucking contractor.
  2. Prior to the pre-staging commitment period the Customer can cancel without charge.
  3. Cancelation of the contract at the Customer’s request within 48 hours of the pre-arranged staging time may, at the discretion of Classic Interiors, incur a minimum fee equal to 20% of the quotation price.
  4. Cancellation of the contract at the Customers request within 12 hours of the pre-arranged staging time may, at the discretion of Classic Interiors, incur a minimum fee equal to 50% of the quotation price.

Fees and Payment

  1. Classic Interiors will state the fees on the quotation, and the subsequent invoice should the job be accepted.
  2. The invoice will normally be sent on the day of staging and payment is required within three days.
  3. Payment will be accepted by direct credit, cheque or cash.
  4. A receipt will be provided on request.
  5. Extensions are charged on a week by week basis.
  6. Extensions are not offered on a daily basis.
  7. Classic Interiors offers a discount for most extension periods beyond the standard five-week contract.
  8. The Customer will not be charged if Classic Interiors are unable to remove the staging on the requested date.
  9. Failure to pay any fees or meet the obligations of these Term and Conditions may result in debt recovery.

Insurance, Theft and Damage

  1. Classic Interiors does not offer furniture for hire and/or domestic use.
  2. Part staging of an occupied house is possible provided the occupants do not use the equipment and a refundable bond may be charged.
  3. Classic Interiors equipment is insured against theft provided there are signs of forcible entry. A functioning burglar alarm reduces the insurance excess in the case of a burglary.  The Customer undertakes to ensure alarms are functioning and activated when the house is not occupied.  If in the case of a burglary it’s found the alarm was not activated or didn’t function the Customer will accept liability for the additional excess of $1500.00.
  4. The Customer is to inform Classic Interiors if the house is not fitted with a functioning alarm.
  5. Classic Interiors equipment is not insured against theft of individual items if there is no sign of forcible entry. If items are stolen while under the supervision of the Customer, or the Agent, then Classic Interiors reserves the right to charge the Customer for the full replacement cost.
  6. Classic Interiors equipment is not insured against damage. If equipment is damaged while under the care of the Customer Classic Interiors reserves the right to charge the Customer for full replacement or cleaning costs as appropriate.

Damage to Property

  1. Classic Interiors undertakes to repair any damage to the house or property caused by its staff or contractors. Proof may be required that Classic Interiors staff or contractors caused the damage before liability is accepted.
  2. Classic Interiors has found through experience that hanging pictures with nails is far less damaging than using adhesive options as these often result in pictures falling off walls and sections of paint being removed. Any small nail holes resulting from hanging pictures does not constitute damage to property for the purposes of these Terms and Conditions.

Customer Satisfaction

  1. Classic Interiors strives to satisfy all its customers. The Customer is encouraged to provide feedback, both positive and negative, and at all time Classic Interiors will endeavour to remedy any problems.

Section Two: Interior Design Projects

Site Visit

  1. Classic Interiors offers a no obligation site visit at which concepts and ideas will be offered.
  2. More detailed interior decorating advice, including written reports, is not a complimentary service and the Customer may be charged a fee. Classic Interiors will inform the Customer if there is likely to be any fees associated with interior decorating advice.
  3. When interior design and retail sales services are provided they are normally run as a project as outlined in this section, under the direction of the Customer.

Terms of Engagement Letter

  1. For most projects the Customer will be asked to sign a Terms of Engagement Letter before Classic Interiors will commence work. The Terms of Engagement formalises a contract between the Customer and Classic Interiors and from that time on labour, materials and equipment may be invoiced accordingly.

Financial

  1. Fees:
    1. The fees charged by Classic Interiors, or the way they are arrived at, are set out in the Terms of Engagement Letter.
    2. If the Terms of Engagement Letter specifies a fixed fee, Classic Interiors will charge this for the scope of our services. Work which falls outside that scope will be charged at an hourly rate basis.  Classic Interiors will advise the Customer as soon as reasonably practicable if it becomes necessary to provide services outside the agreed scope and if requested, give the Customer an estimate of the likely amount of further costs.
    3. If the Terms of Engagement does not specify a fee, then all labour costs are charged at the hourly rate as specified in the Terms of Engagement Letter.
    4. Classic Interiors reserves the right to add a mark-up on all furnishings and equipment purchased for the design project.
  2. Purchases and Expenses: In providing services Classic Interiors may incur costs and have to make payments to third parties on behalf of the Customer.  These costs will be included on the invoice when expenses are incurred.  Classic Interiors may require advance payment for expenses incurred on behalf of the Customer.
  3. Invoices: Interim invoices may be sent, especially if significant expenses have been incurred. A final invoice will be sent on completion of the project.
  4. Payment: Unless otherwise agreed payment of interim and final invoices is required within one week of issue. Classic Interiors may require interest be paid on any amount overdue.  Interest may be calculated at a rate of 1.5% per month from the date payment became due.  The Customer agrees to meet any collection costs in recovery of any overdue amount.

Termination

  1. The Customer may terminate our services at any time.
  2. If the contract is terminated the Customer must pay all expenses due up to the date of termination.
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